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Kaseya

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Kaseya Limited
TypePrivate
IndustryInformation technology
Founded2001; 25 years ago (2001)
FounderMark Sutherland
Paul Wong
HeadquartersMiami, Florida
ProductsNetwork monitoring
System monitoring
RevenueIncrease US$1.3 billion (2022)
OwnerInsight Partners (majority owner)
Websitewww.kaseya.com

Kaseya Limited (/kəˈseɪ.ə/ kə-SAY-ə) (commonly known as Kaseya) is an information technology company headquartered in Miami. Kaseya develops software for network monitoring, system monitoring, and other information technology applications, selling primarily to managed service providers (MSPs) and internal IT departments. MSPs, which provide outsourced IT services to small and medium businesses, use Kaseya products in their companies and resell the products to their customers. Kaseya is majority-owned by private equity firm Insight Partners and owns the naming rights to the Kaseya Center. It was founded in 2000. The Kaseya VSA ransomware attack caused downtime for some Kaseya customers and downstream organizations in July 2021.

History

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2000–2012: Formation and early growth

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Kaseya was founded in 2000 in California by Mark Sutherland and Paul Wong, who previously worked together on a project for the National Security Agency.[1] In 2003, Gerald Blackie joined the company as its CEO.[2] The company's early products included Kaseya Virtual System Administrator (VSA), a remote monitoring and management web application.[3]

2013–2017: Investment and leadership changes

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In June 2013, Insight Partners acquired control of the company and Yogesh Gupta became CEO.[4] In July 2015, Fred Voccola succeeded Gupta as CEO of the company.[5]

In 2017, Kaseya raised almost $45 million in a private equity round.[6] This included €19 million from the Ireland Strategic Investment Fund; Kaseya announced hirings of up to 130 employees in its Dublin office.[7]

2018–2026: Funding and transitions

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In 2018, the company moved its US headquarters from Boston to Brickell, Miami, with an agreement to receive tax credits from the county for creating new jobs.[8] Also in 2018, Kaseya acquired Unitrends, Spanning Cloud Apps, RapidFire Tools Inc., and IT Glue.[9]

A funding round in 2019, with Insight Partners and TPG as lead investors, raised $500 million at a valuation of $1.75 billion.[9]

In July 2021, at that time of the Kaseya VSA ransomware attack, it had about 36,000 customers (see Kaseya § Security issues).[10]

In 2022, Kaseya acquired a major competitor, Datto, in a $6.2 billion transaction.[11] The deal was led by Insight Partners with investment from TPG, Temasek, and Sixth Street Partners.[12][13] Funding for the transaction included over $3 billion in loans from private credit firms.[14][15] The acquisition led to conflicts in company culture and billing issues, although the company said that these were resolved by 2023.[16][17][18]

In April 2023, the company acquired the naming rights to the Kaseya Center in a 17-year, $117.4 million agreement.[19]

The company was valued at about $12 billion at that time.[20][19] The Heat additionally have a deal with Kaseya to make the company its official IT solutions partner.[19]

Kaseya and Miami-Dade County arranged in 2023 for up to $4.6 million in subsidies for the company if it added 3,400 jobs locally over the next three years.[8][21] It had about 4,500 employees worldwide at the time, including 800 in Miami.[21] The company terminated about 150 Miami-based employees in 2024 for performance reasons.[22] The company laid off about 200 employees in October 2025 and some more in December 2025, and it said it continues to hire for other roles.[23][24] It also laid off about 250 employees in January 2026.[25] As of January 2026, the company website said it had about 5,000 total employees.[25]

In January 2025, Fred Voccola resigned as CEO and became Kaseya's vice chairman.[26] Rania Succar was named CEO in June 2025.[27]

Products and services

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Kaseya sells products and services to managed service providers (MSPs) and company IT departments, with the goal of helping MSPs increase revenue and efficiency.

Kaseya has two remote monitoring and management (RMM) products for IT technicians to remotely monitor, manage, and patch devices,[28] along with related products for managing IT environments. Kaseya VSA supports desktops, laptops, and servers on Windows, macOS, and Linux,[29] available both as a SaaS product and for on-premise installation. Kaseya also provides Datto RMM as a second remote monitoring and management product.[28] IT Glue, acquired by Kaseya in 2018, is an IT documentation platform.[30][31]

Kaseya provides several standalone products for IT risk management and information security management. It has backup and disaster recovery products,[32] under both the Kaseya and Datto brands, to help businesses recover data and restore operations after outages or cyberattacks. Kaseya's cybersecurity products include endpoint detection and response services,[33] including for reducing risks of phishing[34][35] and ransomware.[36] It also sells services for network security scanning, automated network penetration testing, and managing compliance with information security standards.[37][38]

Kaseya also sells products for managing network performance and reliability, including network switches, wireless access points, network monitoring tools,[39] power distribution units,[40] secure access service edge (SASE), and network operations center services.[36]

In April 2024, Kaseya released Kaseya 365, a service for MSPs that bundles many of its services into a per-endpoint monthly subscription, including remote monitoring, endpoint security, and backup.[41] In the product announcement, CEO Voccola said "On average, an MSP powered by Kaseya 365 can expect to increase the profit per endpoint upwards of $10."[41] In October 2024 the company added Kaseya 365 User, intended to help MSPs protect customers against threats to user identity and security.[42]

Along with tools for MSPs to resell to their clients, Kaseya offers tools for internal business operations for MSPs, including professional services automation platforms.[43]

In 2025, Kaseya released 365 Ops, a subscription service with AI and automation features for MSP operations.[44]

Competitors

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Kaseya's competitors include other companies with products for MSPs, such as ConnectWise, N-able (formerly part of SolarWinds), NinjaOne, Atera, Syncro, and SuperOps.ai.[45][46][47] Related companies include managed detection and response firms such as Huntress, Blackpoint Cyber, Trend Micro, eSentire, and Rapid7.[45]

Security issues

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Kaseya disclosed in 2014 that attackers had used a vulnerability in its VSA software to deploy cryptojacking malware.[1] The company's remote tool was infiltrated in 2018, and hackers were again able to commandeer affected computers to mine cryptocurrency.[1]

In 2015, Kaseya fixed a directory traversal vulnerability in their remote access tool.[48] The same bug was present in a no-longer-used part of the company's website until July 2021, when the company was notified by an independent security researcher.[49]

In July 2021, a supply chain ransomware attack on Kaseya VSA software, perpetrated by REvil, affected Kaseya's customers.[10][50] The attack on July 2, 2021 used unpatched vulnerabilities that the Dutch Institute for Vulnerability Disclosure (DVID) had reported to Kaseya in April 2021; Kaseya had released patches to fix four of the seven vulnerabilities.[51] Kaseya reported downtime for about 60 of its customers and up to 1,500 downstream businesses.[1][50][52] Kaseya started restoration on July 23, 2021, using a decryption key provided by a "trusted third party".[53][54]

Former employees said that they had raised concerns about company security practices between 2017 and 2020, and that there had been smaller ransomware attacks involving VSA in 2018 and 2019.[55][1] Also in July 2021, DVID reported three vulnerabilities in Kaseya's Unitrends backup service to Kaseya and government Computer Emergency Response Teams (CERTs); one CERT inadvertently disclosed the issue to the public before Kaseya fully patched it.[56]

In July 2025, Galactic Advisors identified two security vulnerabilities in Kaseya Network Detective and coordinated with Kaseya to resolve the issues.[57]

In September 2025, Kaseya's chief information security officer, who was hired a few months after the July 2021 incident, said he had significantly improved the company's security program.[58][59]

Customer complaints

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Kaseya faced backlash in 2022, with customers unhappy with the company's end user license agreement (EULA), which had been in effect since November 2020.[60] The EULA auto-renewed contracts for "additional Terms equal to the greater of the expiring Term length or three (3) years." In response to customer feedback, Kaseya modified the EULA so that all contracts subject to automatic renewal renewed for the same duration as the prior agreement.[60] Kaseya also gave customers the ability to cancel an agreement any time up to 30 days before its expiration.[60] Additionally, Kaseya implemented a policy to send multiple renewal notifications 90 days in advance.[60]

In 2025, Kaseya announced it was phasing out high watermark billing, a pricing model that charges MSPs based on the highest usage level reached during a billing cycle.[61] The phase out began with three Kaseya products: SaaS Protect, Spanning, and Azure Backup.[61] It was to be expanded over time.[61]

Finances

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The company had over $1.5 billion in annual recurring revenue as of 2025.[26][62]

References

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  1. 1 2 3 4 5 O'Brien, Matt (July 13, 2021). "Firm hacked to spread ransomware had previous security flaws". Associated Press.
  2. ↑ Santosus, Megan (2005-11-07). "Kaseya Promotes Rent-to-Own with MSPs". eWEEK. Retrieved 2026-04-23.
  3. ↑ Fordham, Stuart (2009-10-01). "Kaseya Virtual System Administrator". Redmond Magazine. Retrieved 2026-04-22.
  4. ↑ Tontsi, Phumeza (June 27, 2013). "Insight Venture Partners makes investment in Kaseya". ITWeb.
  5. ↑ Mann, Joseph A. (February 2, 2018). "Kaseya helps businesses keep their IT systems running". Miami Herald. Retrieved 21 April 2026.
  6. ↑ Mellor, Chris (1 October 2018). "IT management software crowd Kaseya buys cloudy data protection crew Spanning". The Register. Archived from the original on 2025-07-09. Retrieved 2025-10-01.
  7. ↑ Kelly, Louise (2017-11-16). "State fund backs software firm expansion with €19m". Irish Independent. pp. T3–01. Retrieved 2026-04-23.
  8. 1 2 Correa, Monica (February 28, 2023). "Brickell-based Kaseya gets incentive to add 3,400 IT jobs". Miami Today.
  9. 1 2 Cooper, Laura (2019-05-03). "Insight Beefs Up Kaseya Backing as Company Gains $500 Million". Wall Street Journal. ISSN 0099-9660. Retrieved 2026-04-22.
  10. 1 2 McMillan, Robert (2021-07-03). "Ransomware Attack Affecting Likely Thousands of Targets Drags On". The Wall Street Journal. Retrieved 2026-04-22.
  11. ↑ Armental, Maria (2022-06-23). "Vista Exits Datto Investment With $6.2 Billion Sale to Kaseya". Wall Street Journal. ISSN 0099-9660. Retrieved 2026-04-22.
  12. ↑ Schuetz, Molly (11 April 2022). "Software Maker Datto to Be Bought by Kaseya for $6.2 Billion". Bloomberg. Retrieved 21 April 2026.
  13. ↑ "Software maker Datto to be taken private by Kaseya for $6.2 bln". Reuters. April 11, 2022. Retrieved 22 April 2026.
  14. ↑ Hemingway, Jonathan (2025-02-27). "Kaseya launches syndicated leveraged loan deal to refinance private credit". PitchBook. Retrieved 2026-04-22.
  15. ↑ Kovar, Joseph F. (April 19, 2022). "Datto's SEC 8-K Filing On Kaseya Deal: Termination Fees, Alternative Suitor Scenarios". CRN.
  16. ↑ Johnson, O'Ryan (July 19, 2022). "'I'm Not Being A D*ck:' Kaseya CEO Voccola's Freewheeling Town Hall Spotlights Culture Clash With Incoming Datto Employees". CRN.
  17. ↑ Kovar, Joseph F. (April 18, 2022). "Datto MSPs Blast Kaseya Deal: This 'Is Bad For MSPs In Datto-Land'". CRN.
  18. ↑ Jones, Connor (June 28, 2023). "Kaseya says Datto acquisition has been critical for delivering partner savings". ITPro. Future US.
  19. 1 2 3 "Heat arena, formerly FTX, renamed Kaseya Center on 17-year deal". ESPN. April 4, 2023.
  20. ↑ "After FTX meltdown, county has $117 million solution in Kaseya Center as Heat's home". Miami Herald. April 4, 2023.
  21. 1 2 Sreeharsha, Vinod (February 28, 2023). "Who's the mystery tech company going on a hiring spree with Miami-Dade's millions?". Miami Herald. Retrieved 21 April 2026.
  22. ↑ "Kaseya Calls Scores Of Employee Cuts 'Performance-Based Terminations'". CRN. April 4, 2024.
  23. ↑ Sreeharsha, Vinod (October 22, 2025). "Firm with Miami arena naming rights is cutting 200 jobs. What's next for Kaseya?". Miami Herald. Retrieved 21 April 2026 – via Yahoo! Finance.
  24. ↑ Sreeharsha, Vinod (December 26, 2025). "Miami tech company and arena namesake Kaseya loses more workers to job cuts". Miami Herald. Retrieved 21 April 2026.
  25. 1 2 Fairfield, CJ (January 8, 2026). "Kaseya Lays Off 5 Percent Of Workforce, Says The Move Is Aimed At Aligning 'Go-To-Market Teams'". CRN.
  26. 1 2 Fairfield, CJ; Johnson, O’Ryan (January 9, 2025). "MSP Shocker: Kaseya CEO Fred Voccola Steps Aside, Search For New Leader Underway". CRN.
  27. ↑ Quicke, Simon (June 4, 2025). "Kaseya hires 'passionate SME advocate' as next CEO". Computer Weekly.
  28. 1 2 Chowdhary, Krishi (2024-11-13). "Kaseya VSA review: World-class IT discovery and patch management solutions – but at a premium". TechRadar. Retrieved 2026-04-22.
  29. ↑ "12 best patch management software and tools for 2026". TechTarget: Search Enterprise Desktop. 5 February 2026. Retrieved 2026-04-22.
  30. ↑ "Kaseya Keeps Up Acquisition Spree With IT Glue Buy". CRN. December 18, 2018.
  31. ↑ Panettieri, Joe (2018-12-19). "Kaseya Acquires IT Glue -". ChannelE2E. Retrieved 2025-10-15.
  32. ↑ Kovar, Joseph F. (May 3, 2018). "Kaseya Acquires Unitrends, Integrates Data Protection To IT Management Platform". CRN. Retrieved 22 April 2026.
  33. ↑ Kovar, Joseph F. (September 5, 2018). "Kaseya Acquires RapidFire Tools To Beef Up IT Assessment, Compliance Capabilities". CRN. Archived from the original on 2023-05-31.
  34. ↑ Alspach, Kyle (October 7, 2025). "Kaseya Acquires Email Security Trailblazer Inky, Boosts AI-Powered Protection". CRN. Archived from the original on 2026-01-13.
  35. ↑ Novinson, Michael (August 24, 2020). "Kaseya Buys Graphus To Make Phishing Defense Easy For MSPs". CRN.
  36. 1 2 Fairfield, C.J. (September 15, 2022). "Kaseya Exec: Our Security Products Will Make Life Easier For MSPs". CRN.
  37. ↑ Panettieri, Joe (2018-09-05). "Kaseya Acquires RapidFire Tools". ChannelE2E. Retrieved 2026-04-22.
  38. ↑ Davis, Jessica C. (2024-04-30). "MSPs Become the Front Line of Cybersecurity". ChannelE2E. Retrieved 2026-01-05.
  39. ↑ Kobialka, Dan (2023-01-24). "Datto Releases Cloud-Managed Ethernet Switches, Remote Access Solutions for MSPs". MSSP Alert. Retrieved 2026-01-15.
  40. ↑ Freeman, Rich (2017-06-07). "Datto Adding Power Distribution Unit and RMM Integration to its Networking Product Line". The ChannelPro Network. Retrieved 2026-01-15.
  41. 1 2 Fairfield, CJ (April 30, 2024). "Kaseya Launches Kaseya 365: 'It's Been Over $14 Billion Of Investment To Deliver This Platform'". CRN.
  42. ↑ "Kaseya launches Kaseya 365 User subscription, acquires SaaS Alerts". ITPro. Future US. 2024-10-30.
  43. ↑ Panettieri, Joe (2016-02-09). "Kaseya Buys Vorex; Launches PSA Price War". ChannelE2E. Retrieved 2026-04-22.
  44. ↑ Todd, Daniel (April 30, 2025). "Kaseya targets IT efficiency with new AI-powered tools". ITPro. Future US.
  45. 1 2 Davis, Jessica C. (2024-05-02). "Will Kaseya 365 Trigger an MSP Tool Price War?". ChannelE2E. Retrieved 2026-04-22.
  46. ↑ Woodburn, Doug (2025-01-09). "Kaseya Just Became MSP Software Top Dog. Can It Hold On?". IT Channel Oxygen. Retrieved 2026-04-22.
  47. ↑ Panettieri, Joe (2022-04-12). "Kaseya-Datto Alternatives: MSP Software Rivals Prepare Migration Offers". ChannelE2E. Retrieved 2026-04-22.
  48. ↑ "Kaseya Virtual System Administrator contains multiple vulnerabilities: Vulnerability Note VU#919604". CERT Coordination Center. 2015-07-13. Retrieved 2024-10-12.
  49. ↑ "Kaseya Left Customer Portal Vulnerable to 2015 Flaw in its Own Software". Krebs On Security. 2021-07-08. Retrieved 2024-10-12.
  50. 1 2 Wile, Rob; Wilner, Michael (July 6, 2021). "One of Miami's oldest tech firms is at the center of a global ransomware computer hack". Miami Herald. Archived from the original on October 6, 2021.
  51. ↑ "The Unfixed Flaw at the Heart of REvil's Ransomware Spree". Wired. July 8, 2021. Retrieved April 21, 2026.
  52. ↑ Scroxton, Alex (6 July 2021). "About 60 Kaseya customers hit by REvil". Computer Weekly. Retrieved 2026-04-25.
  53. ↑ "Ransomware key to unlock customer data from REvil attack". BBC News. BBC. July 23, 2021. Retrieved July 23, 2021.
  54. ↑ Uberti, David (2021-07-22). "Kaseya Gets Tool to Unlock Data After Ransomware Attack". Wall Street Journal. ISSN 0099-9660. Retrieved 2026-04-22.
  55. ↑ "Kaseya Failed to Address Security Before Hack, Ex-Employees Say". Bloomberg. July 10, 2021. Retrieved 21 April 2026.
  56. ↑ Abrams, Lawrence (July 26, 2021). "Researchers warn of unpatched Kaseya Unitrends backup vulnerabilities". BleepingComputer. Retrieved 2026-04-23.
  57. ↑ "Galactic Advisors and Kaseya Collaborate to Address ..." Galactic Advisors. July 10, 2025.
  58. ↑ Vasquez, Christian (March 11, 2025). "Former FBI agent thought he had seen it all in cybercrime. Then he became a corporate executive in charge of information security". Fortune. Retrieved 2026-04-22.
  59. ↑ Rundle, James (2025-09-11). "Four Years After Kaseya's Nightmare Hack, a Cyber Turnaround Is Underway". Wall Street Journal. ISSN 0099-9660. Retrieved 2026-04-22.
  60. 1 2 3 4 Freeman, Rich (8 August 2022). "Kaseya, Responding to Partner Complaints, Changes Auto-Renewal Terms". ChannelPro Network. Retrieved 2024-12-14.
  61. 1 2 3 Browning, Jonathan (2025-04-30). "Kaseya Doubles Down on Partner Success with New Ops and SIEM tools". The ChannelPro Network. Retrieved 2025-12-09.
  62. ↑ Fairfield, CJ (October 28, 2025). "'A Kinder Kaseya' Emerges Under CEO Rania Succar". CRN. Retrieved 21 April 2026.
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